Privacy Policy

1. Who We Are

Fulrez is operated by Fulrez Insight Ltd, a company registered in Nigeria. We are the data controller for all personal information you provide through the Fulrez platform and website.

Fulrez Insight Ltd ("Fulrez", "we", "us", "our") is the data controller responsible for your personal information.

Registered address: [address]
Registration number: [number]
Email: [email protected]

As a data controller, Fulrez determines the purposes and means of processing your personal data. We operate under and comply with the Nigeria Data Protection Regulation (NDPR), UK GDPR, and EU GDPR where applicable.

2. What Information We Collect

We collect information you give us directly (name, email, documents), information generated by how you use the platform (activity, clicks), and technical information from your device (IP address).

2.1 Information you provide directly

Account information: Name, email address, phone number, and country of residence.

Assessment information: Educational qualifications, academic grades, language test scores, work experience, and financial information.

Documents: Passports, degree certificates, transcripts, and bank statements uploaded to the document vault.

Payment information: Processed entirely by third-party processors. Fulrez does not store or have access to your full card details.

2.2 Information generated by usage

Usage data: Pages visited, features used, journey progress, and search queries.

Behavioural signals: How you interact with recommendations and which programmes you save.

2.3 Technical and third-party information

Device information: Browser type, operating system, and IP address used for approximate location.

Social login: Name and email provided by Google, LinkedIn, etc., if used for sign-in.

3. Why We Collect It and the Legal Basis

We collect your information to provide the Fulrez service — matching you to pathways, building your visa profile, and managing your journey. We have a legal basis for every type of processing we do.

Our lawful bases for processing include:

Performance of a contract: Necessary to provide the service you signed up for.
Legitimate interests: Improving the platform, security monitoring, and ML scoring.
Consent: For marketing communications and community participation.
Legal obligation: To comply with applicable laws and regulatory requests.

4. How We Use Your Information

We use your information to run the platform — generating recommendations, managing your journey, building your visa profile, and connecting you with consultants. We do not sell your data.

We use your data for:

Generating recommendations: Using ML scoring to match you to programmes.
Managing your journey: Personalised checklists and guidance.
Consultant communication: Enabling advisors to provide specific advice.
Platform improvement: Aggregated analytics and model training.

We do not sell your personal data to any third party under any circumstances.

6. International Data Transfers

Fulrez is based in Nigeria. Where we transfer your data outside your country, we ensure appropriate protections (like Standard Contractual Clauses) are in place.

Fulrez Insight Ltd is based in Nigeria. Your data may be processed by providers in the UK, EU, or US. We use approved safeguards to ensure your data remains protected according to NDPR and GDPR requirements.

7. How Long We Keep Your Data

We keep your data as long as you have an account and for a period after closure as required by law. You can request deletion at any time.

Active accounts are retained for the duration of the service. Upon account closure, we retain data for a statutory period to comply with legal, tax, and regulatory obligations.

8. Your Rights

You have rights over your data: access, correction, and account closure. Users in the UK, EU, and Nigeria have additional rights including erasure and objecting to processing.

Depending on your location, your rights include:

Right to access: Request a copy of your personal data.
Right to rectification: Correct inaccurate information.
Right to erasure: Request deletion (subject to legal retention).
Right to object: Object to processing based on legitimate interests.

Submit requests to: [email protected]

9. Cookies and Tracking

We use cookies to make the platform work, remember preferences, and understand site usage. You can control non-essential cookies through our settings.

We use strictly necessary cookies (auth, security), functional cookies (preferences), and analytics cookies (site usage). You can manage your choices via our cookie consent banner. See our Cookie Policy for full details on the specific cookies we use.

10. Children's Privacy

Fulrez is not intended for anyone under 16. We do not knowingly collect data from children. Contact us if you believe a child has provided data.

The platform is designed for users aged 16+. If we discover we have collected data from someone under 16 without parental consent, we will delete it promptly.

11. Changes to This Policy

When we make material changes, we will notify you by email and in-platform. The last-updated date always reflects the most recent version.

Continued use of Fulrez after a notified material change constitutes acceptance of the updated policy. If you do not accept, you may close your account.

12. How to Contact Us

For privacy questions, data rights requests, or complaints, contact us via email or post. We aim to respond to all enquiries within 5 business days.

Email: [email protected]
Post: Fulrez Insight Ltd, [Registered address], Lagos, Nigeria